Refund policy

Effective Date: August 17, 2026

At brassmarrakech, we want you to be satisfied with your purchase. If you wish to return an item, you have 14 days from the date of delivery to initiate the return process.

Refund Process

Upon receiving your returned item, we will inspect it to ensure that it meets the requirements of this Return and Refund Policy. If the return is approved, we will issue a refund equal to 47% of the paid product price. This refund amount reflects deductions for the original shipping costs and other fulfillment services.

Eligibility for Returns

To be eligible for a return and refund:

  • The item must be unused and in the same condition as received.

  • The item must be returned in its original packaging.

  • You must provide proof of purchase or your order number.

  • The return request must be submitted within 14 days of delivery.

Because brassmarrakech offers products featuring living finishes, solid metals, and bespoke architectural elements, natural variations in appearance, color, texture, and patina may occur. Such characteristics may be inherent to the materials and are not necessarily considered defects.

How to Initiate a Return

To start the return process, please contact our customer support team at brassmarrakech@gmail.com with your order number and details of the item you wish to return. We will provide you with instructions for completing the return.

Please do not send an item back without first contacting us and receiving return instructions.

Return Shipping

Customers are responsible for the shipping costs associated with returning an item unless the return is due to an error on our part or the item was received damaged or defective.

We recommend using a trackable shipping service when returning an item, as brassmarrakech cannot be responsible for returned packages that are lost or damaged during transit.

Refund Timeline

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed through your original payment method. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us as soon as possible at brassmarrakech@gmail.com, preferably with photographs of the item and its packaging. We will review the issue and provide appropriate instructions for resolving the matter.

Bespoke and Custom-Made Products

Due to their personalized nature, bespoke, custom-made, or specially commissioned architectural elements may not be eligible for return or refund unless they arrive damaged, defective, or materially different from the agreed specifications.

Any applicable terms for a custom order will be communicated before production begins.

Contact Us

If you have any questions or need further assistance regarding our Return and Refund Policy, please contact us at:

Email: brassmarrakech@gmail.com

Thank you for shopping with brassmarrakech. Your satisfaction is important to us, and we strive to make the return and refund process as clear and straightforward as possible.