Shipping policy

Effective Date: August 17, 2026

At brassmarrakech, we are committed to providing reliable and efficient shipping services for every order. This Shipping Policy explains our delivery times, free shipping offer, order tracking process, shipping restrictions, and procedures for handling delayed shipments.

Shipping Time

Our standard shipping time is approximately 2 to 3 weeks, depending on your location and the shipping method selected at checkout.

Please note that international orders may require additional delivery time due to customs clearance, import procedures, local regulations, or other circumstances outside our control.

Delivery times are estimates and may vary depending on the destination and shipping conditions.

Free Shipping

We are pleased to offer free shipping on all orders placed through brassmarrakech.

No additional shipping charges will be added to your order for standard shipping, unless otherwise stated at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

You can use the tracking number provided in the email to monitor the status and progress of your shipment.

If you have not received your tracking information or have any questions about the status of your order, please contact our customer support team at brassmarrakech@gmail.com.

Shipping Restrictions

brassmarrakech currently ships to locations within the United Kingdom and select international destinations.

We do not currently ship to:

  • PO Boxes

  • APO/FPO addresses

  • Locations where delivery is unavailable through our shipping partners

International customers are responsible for complying with applicable local import requirements. Customs duties, taxes, clearance procedures, or other fees imposed by local authorities may affect delivery times and may be the responsibility of the customer where applicable.

Delayed Shipments

While we make every effort to ensure your order arrives within the estimated delivery timeframe, unexpected circumstances may occasionally cause delays.

These circumstances may include:

  • Severe weather conditions

  • Customs processing or clearance

  • Carrier delays

  • Transportation disruptions

  • Incorrect or incomplete delivery information

  • Other circumstances beyond our reasonable control

If we become aware of a significant shipping delay, we will make reasonable efforts to notify you and work with the relevant shipping provider to resolve the issue.

Please note that estimated delivery times are provided as guidance and are not guaranteed.

Contact Us

If you have any questions about our Shipping Policy, need assistance with tracking your order, or require additional information about delivery, please contact us at:

Email: brassmarrakech@gmail.com

Thank you for choosing brassmarrakech. We are committed to providing quality products and reliable shipping services, with the added benefit of free shipping on all orders.